Privacy Policy.

This policy describes information handling in connection with the ImmigrationIT website, business enquiries, immigration consultancy CRM services, website development and Google Business Profile services.

If an immigration consultancy holds your information in a CRM provided by ImmigrationIT, contact that consultancy about its collection and use of your records. Its own privacy notice and service arrangements also apply. ImmigrationIT provides technology services; the consultancy manages its relationship with its applicants and clients.

The information involved depends on how you contact us and which services you use. It may include:

• Enquiry details: your name, company, email address, telephone or WhatsApp number, requested service and project requirements.
• Business communications: messages, support requests, proposals and information you share while discussing or receiving services.
• Service records: authorized staff accounts, assignments, configuration details and business information needed for a project.
• CRM records: information entered by a consultancy, which may include applicant contact details, passport and visa information, documents, payments, appointments and case history.
• Technical information: connection, device and request information that may be processed by the hosting or service infrastructure when you access a website or application.

Please share only what is necessary for your enquiry. Avoid sending passports, financial documents or other sensitive applicant records through a general enquiry form or public demo.

Depending on the service and your request, information may be used to:

• Respond to enquiries, understand requirements and prepare proposals.
• Deliver, configure and support agreed CRM, website or Google Business Profile services.
• Manage business communications, service accounts and billing arrangements.
• Investigate errors, maintain service reliability and address misuse or unauthorized access.
• Meet applicable obligations and resolve service questions or disputes.

A consultancy determines which client and staff records it adds to its CRM and who within its team may access them. The consultancy is responsible for providing appropriate notices and having the necessary authority to collect and use those records.

ImmigrationIT’s access to and handling of consultancy records depends on the agreed service, hosting and support arrangements. Requests to export, correct or delete a consultancy’s records should be directed to that consultancy so they can be handled through the appropriate authorized process.

Providing a service may involve hosting, communications, storage or other technical providers, depending on the project setup. Information may need to be made available to those providers to perform the relevant service, or where disclosure is required by applicable law.

Our website includes links to external services such as WhatsApp, Google and travel or visa resources. When you use an external service, its privacy terms apply to its handling of information. Opening a link can send technical information to that service.

The website enquiry flow can prepare a WhatsApp message for you to review and send. If you send it, WhatsApp processes the communication under its own terms and ImmigrationIT receives the message. Share only information appropriate for that channel.

Cookies and similar browser storage can support functions such as signed-in sessions or saved preferences, depending on the website or CRM configuration. External services you choose to use may apply their own cookies and tracking technologies.

You can review, block or remove stored website data through your browser settings. Restricting storage may affect features such as staying signed in. Contact us for information about the storage and third-party tools used in your specific service setup.

Retention depends on the purpose of the information, the service agreement and applicable requirements. Enquiry correspondence, service records and CRM data may have different retention needs. Backup copies may also follow a separate retention cycle.

Hosting locations and provider arrangements depend on the service setup and may involve processing outside your country. Contact us to clarify the arrangements, available data copies and deletion process for your service.

The CRM supports controlled staff access, roles and activity tracking. The controls and backup arrangements available to a consultancy depend on its configuration and service agreement. No online service or method of data transmission can guarantee absolute security.

Keep account credentials private, limit access to authorized staff and contact us promptly if you suspect unauthorized access involving a service we provide.

You can contact ImmigrationIT with questions about your information or to request access, correction or deletion. The options available and how a request is handled depend on applicable law, the relevant records and our role in providing the service. We may need to confirm your identity or authority before acting on a request.

If your request concerns an applicant or client record held by an immigration consultancy, contact the consultancy first. Please do not include sensitive identity documents in an initial privacy enquiry; explain your request and we can discuss the appropriate next steps.

This policy may be updated to reflect changes in our services or information handling. The current version will be published on this page. Contact us if you need clarification about a change or the policy that applies to your service.